Terms & Conditions

Below are the general Terms and Conditions for the JouJouJewels.com website. Please read them carefully. By ordering from this site you agree to be bound by these terms and conditions. Any contracts formed are governed by the law of the Republic of Ireland.

Ownership & Copyright

This website is owned and operated by Rebecca FitzGerald-Smith, trading as Jou Jou Jewels. The operating address is 6 Highlands, Passage West, Co. Cork. The customer services email address is sparkle@joujoujewels.com and the customer services phone number is +353 87 797 3698.

The rights to all content, including jewellery photographs, and jewellery designs are reserved & copyrighted. You may not use any content, including imagery/photographs, without the explicit permission of the owner. Requests for use of content may be sent to sparkle@joujoujewels.com

Privacy

We request only information we need to complete your order and to contact you in relation to your order and/or any queries. If you opt-in to any marketing initiatives, we will keep your email address on file. If you contact us to opt-out of marketing, we will action this request as soon as possible. We will treat any information you provide as confidential and will not disseminate this information other than where required to help fulfill your order (ie, giving your address details to the courier/post office).

Security & Data Protection

The security of your information is a high priority for us. For the checkout area of the online store, we use use SSL 128-bit encryption to protect your personal details as they are submitted to us. Similarly, PayPal use encryption for your connection to their site during the payment processing. PayPal is considered one of the most secure payment gateways and they handle the transfer of funds from you to us without revealing your credit card details.

Payment

Payment processing for the website’s online store is provided by PayPal. Once you have chosen your products and decided to ‘checkout’, we will request your delivery information and then you will proceed to the PayPal website to process payment for your order (including delivery charges) by credit card or PayPal account (PayPal eChecks are not accepted as payment). We do not accept liability for errors made by PayPal as part of the payment process.

The delivery cost for your order is calculated based on the delivery address. The accuracy of the delivery address is the responsibility of the customer. In the event that an inaccurate delivery address results in under-charging for delivery, we will request correct payment for delivery before the order is dispatched.

Goods remain the property of Jou Jou Jewels until payment has been received in full. Prices are in Euros (€) and will be converted by PayPal or your credit card company where appropriate at their exchange rates at the time of sale.

Delivery

Please see the Delivery Information page.

Prices, description and availability of goods

We aim to give a full and accurate description of goods available on the site. There may be infrequent inaccuracies on the site in relation to pricing, descriptions and images. We reserve the right to rectify any mistakes and amend any affected orders accordingly. Materials used in our jewellery include dyed pearls & treated gemstones, as well as precious & base metals. If you have a sensitivity or allergy to such materials, then you order at your own risk. Jewellery items with magnetic clasps are not recommended for those with pacemakers. We reserve the right to change prices and descriptions at our discretion. All prices are stated in Euros (€).

Order Acceptance and Availability.

Please check the delivery details you provide to us to ensure they are correct. If an order is undeliverable due to incorrect delivery details, we reserve the right to charge a re-delivery fee. If you are ordering from outside the EU, you are responsible for any taxes, customs fees and/or duties which are applied to the order in your country. If your order is returned to us because of non-payment of these charges, we will refuse any subsequent order from you until we are reimbursed for these charges and the return delivery fee.

We reserve the right to refuse an order without giving a reason.

All products ordered are subject to availability. In the event that your product is unavailable when ordered, we will contact you to offer you a replacement or a full refund.

Cancelling your order

If you wish to cancel your order, you should contact us in writing (by email to sparkle@joujoujewels.com) within 48 hours of placing your order. If the request to cancel is received after this time, cancellation will be at our discretion, and can only be granted if the item has not yet been dispatched. In the event the order has been dispatched when a request to cancel is received, you still have options to return the order after you receive it. Please see the section on returns, below.

Returns

Cooling off period: If your order was placed online (ie, you did not have the opportunity to see the product(s) in person before ordering), then you are entitled to a 7 day Cooling Off Period after you receive your order during which you can return the products to us and receive a refund if you are unhappy with them & they are returned in a saleable condition. If you are returning under the Cooling Off Period, you do not need to provide a reason but you should notify us in writing (email to sparkle@joujoujewels.com) before you return the order. A refund (less original delivery charge) will be given provided the goods are received back in good saleable condition. Returning an order in this manner is at your expense and return delivery should be by registered post or courier as any loss or damage which occurs while the product in transit will affect the availability of a refund. Please note that bespoke/custom orders are exempt from the cooling off period. For more information on the Cooling Off Period, visit the National Consumer Agency’s website

Faulty Goods: If your product has a fault, you can return to us by registered post (we will refund you the cost of returning the item) and we will repair, replace or refund the product at our discretion, in accordance with your consumer rights. We stand by the quality of our products and want your experience of our products to be a good one, so we will do our best to resolve any issues with faulty goods to your satisfaction, but at our discretion. Our definition of a fault, however, does not include wear and tear, or natural imperfections which are a normal feature of cultured freshwater pearls & natural gemstones. If you are not happy with the product when you receive it, please consult the Cooling Off Period process above.

Website Maintenance, Connectivity and External Links

The website is provided as is and occasionally the site may be unavailable due to site maintenance, interruptions to internet connectivity or other issues which are outside of our control. Should the website be unavailable, we apologise for any inconvenience this may cause and will do everything within our power to get up and running as soon as possible, however, we accept no liability for any disruptions to this service.

We do link to other websites from our site, however, we have no responsibility or control over any of the content of these websites and we accept no liability for your use of them.

Last updated: November 2010